Refund policy

Last updated: October 17, 2026

If something you ordered isn't right, here's how returns and refunds work.

Return window

You can return most items within 30 days of delivery. Items must be unused and in their original condition and packaging, with any tags still attached.

Items we can't accept

• Items that have been used, damaged or altered after delivery.
• Items sent back without contacting us first.

How to start a return

1. Email doverfieldmarket@gmail.com with your order number and the items you want to return.
2. We'll reply with a return address and instructions. Please don't send items to the address on the package, as it may not be ours.
3. Pack the items securely and keep your shipping receipt until your refund arrives.

Return shipping

Unless an item arrived damaged, faulty or wrong, you pay for return shipping, and the original shipping charge isn't refunded. We recommend a tracked service, because we can't refund items that don't reach us.

Damaged, faulty or wrong items

If something arrives damaged, faulty or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or a full refund, and you won't pay to send anything back.

Refunds

When your return arrives, we'll inspect it and email you to confirm whether the refund is approved. Approved refunds go back to your original payment method. Your bank or card issuer may take a few business days to show it.

Exchanges

The quickest way to get a different size or color is to return the item you have and place a new order for the one you want.

Late or missing refunds

If your refund hasn't appeared a few business days after our approval email, check with your bank or card issuer first. If it still isn't there, email doverfieldmarket@gmail.com and we'll look into it.

Contact us

Questions about a return? Email doverfieldmarket@gmail.com.