Frequently asked questions

After checkout you'll see a confirmation page with your order number, and we'll send the same details by email. If the email hasn't arrived within an hour, check your spam folder, then contact us.

Yes, if it hasn't shipped yet. Email doverfieldmarket@gmail.com with your order number and the change you need. Orders ship within 24 hours, so the sooner you write, the better.

We ship to the US, Canada, the UK, Australia and New Zealand. Prices are in US dollars.

Orders ship within 24 hours. We email you a tracking link as soon as yours is on its way.

Standard shipping is free on every order to the US, Canada, the UK, Australia and New Zealand. There's no minimum spend and no code to enter.

Our suppliers ship directly to you, and items from different suppliers travel separately. Each package has its own tracking. If something is still missing once the rest of your order has arrived, let us know.

You can return unused items in their original condition and packaging within 30 days of delivery. The full details are in our Refund Policy.

Email doverfieldmarket@gmail.com with your order number and the items you want to return. We'll reply with a return address and instructions. Please don't send anything to the address on the package, as it may not be ours.

Once your return arrives and we've checked it, we'll email you and refund your original payment method. Your bank may take a few business days to show it.

Email us within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or a full refund, and you won't pay to send anything back.

Visa, Mastercard, American Express, Discover and Shop Pay. Available methods are shown at checkout.

Yes. Checkout is encrypted from start to finish, and you can pay with Shop Pay or card. Your card details go straight to the payment provider; we never see or store your card number.

When you place your order. Any tax that applies is calculated at checkout from your delivery address and shown before you pay.